Refund Policy

1. Timeframe

You may request a full refund within 14 days of your initial subscription purchase.

2. Eligibility

This policy applies to initial digital subscription purchases of the Famio app. As this is a digital service, there are no physical items to return.

3. Refund method

Approved refunds are issued directly to your original payment method. Please allow a few business days for the funds to appear on your bank or credit card statement.

4. Exceptions & non-refundable items

• Subscription Renewals: Refunds are not provided for subscription renewals. You can cancel your subscription at any time to prevent future charges.
• App Store / Play Store Purchases: If you purchased through Apple or Google, your refund is subject to their respective policies and must be requested directly through them.

5. Return shipping costs

Not applicable. Famio is a digital service, so there are no shipping or return shipping costs.

6. Requesting a refund

Paddle is the Merchant of Record for web orders. To request a refund within the 14-day window, contact us at contact@famio.app with your order receipt.